Our service.
Personal & competent.

Our service.
Personal & competent.

Personal advice. Reliable delivery.

Ennobled’s carbonized and refined woods are available in various countries and locations throughout Europe. International deliveries overseas are also possible on request.

Rooted in the Salzburg region, we have gradually developed internationally: Thanks to high customer satisfaction and demand, our projects now extend from Austria to South Africa!

Our team of experts
is at your side

The best advice for your project

Despite our successful growth, one thing has never changed: We continue to attach great importance to personal, competent and individual advice from our team of experts in our customer service.

No matter what project you want to implement and where you are: Together we will find the right Deep Charred Wood for your building project!

Consulting

We are happy to advise
you personally!

Bernhard R. Moser
Founder – International Sales
Support for large-scale projects

bernhard.moser@ennobled.at

Elisabeth Burbach
Sales Consultant
DACH region

elisabeth.burbach@ennobled.at

Kristina Huber
Backoffice
Consultation

kristina.huber@ennobled.at

Benno Thaler
Sales consultant
Italy

sales@ennobled.it

Andreas Kramers
Sales Consultant
Netherlands & Belgium

sales@ennobled.nl

Markus Teichmeister
Sales consultant
Slovenia

sales@ennobled.si

  • Personal, individual advice

    This is why personal advice is so important at Ennobled. Our sales team, based in Salzburg, consists of experienced experts who specialize in all our products. With a great deal of empathy, technical know-how and comprehensive service, we take care of all your concerns – with the aim of finding the right, individually tailored wood products made of deep charred wood for your project.

  • Uncomplicated ordering process

    With our personal, individual service and innovatively designed processes, we strive to offer you the best possible customer experience. With us, you don’t have to worry about complicated ordering processes or hidden costs. Instead, we offer you maximum transparency and reliable, uncomplicated all-round support. If you have any questions, we will be happy to advise you by phone at any time!

  • Maximum quality

    We offer you high-quality, durable products that you will enjoy for many years to come. You can see this in our entire ordering process: we take time for you right from the start in order to be able to offer you a product that will make you happy for many years to come with its characterful design, its high durability and its emotional living experience.

Customer care at Ennobled: Personal aftercare even after delivery!

Do you have questions about your carbonized wooden facade? We won’t let you down even after your order has been completed!

You are welcome to contact us at any time should any uncertainties arise during the ordering process or after your project has been completed.

Step by step: This is how you
order with Ennobled

We support you from selection to completion

Discover the products on our website

On our website you will find our entire range of carbonized and refined woods. Get a better impression of our Deep Charred Wood on the individual product pages or browse through our previous projects and be inspired!

By the way: If you have any questions about our products, our extensive FAQ may help you!

Order your desired wood samples free of charge

Would you like to see and feel our woods in real life? In our online store, you can order different types of wood free of charge and without obligation for a preview! Select your desired wood samples, send your order – and your individual sample order is on its way. We will be happy to advise you personally and answer all your questions about your project with our Deep Charred Wood.

Delivery times for sample orders: standard delivery approx. 3-7 working days, express delivery within Austria within 24 hours, international max. 2-3 working days.

Special designs possible

You can also order our samples in other dimensions on request! We are happy to produce your desired wood samples individually for a small fee. Various lengths and widths are possible. Please let us know which dimensions you require!

We determine your desired requirements for deep charred wood

Once you have received your samples, we will get back to you within a few days. Our technical experts will then answer all your questions and advise you on the product properties and application areas of the various woods.

Once you have decided on your favorite, we will then discuss the necessary details of your project together. For example, we will determine how many square meters of wood you need, what dimensions and lengths the product should have, which profile processing you prefer and much more.

You can find more information on the technical properties of our carbonized and refined woods on the respective product pages.

We are happy to take care of the area calculation at your request

Not sure how many square meters of Deep Charred Wood you need for your construction project? We will be happy to help you here and calculate the required area.

Renderings can be created for a better preview

Would you like to view your construction project with the selected texture of our carbonized or refined woods? We will be happy to create suitable renderings for you on request! This will give you a better idea of your personal project with Deep Charred Wood.

For large projects: On-site inspection and inventory

For larger hotels, chalets, company buildings, public buildings or complex structures, an on-site inspection of your project is also possible by arrangement! We will visit you personally for an initial assessment and clarify the technical details and framework conditions with you.


Order accessories and spare parts easily online.

You can easily order the right accessories for installing and maintaining our wood from our online shop.

Go to shop

You receive a customized offer from us

Once we have collected all the technical data, we use this information to create a customized offer for you, tailored to your individual project.

Special conditions for major customers

We attach great importance to good, long-term cooperation with our partners. That’s why, as a construction company or private customer, you benefit from the best conditions when ordering larger quantities!

Whether a one-off large order or a long-term partnership with recurring orders – we thank you for your trust with suitable special conditions! We will be happy to discuss the details with you personally.

Order confirmation, packaging and delivery

As soon as you have confirmed the offer, we will start production of your order. The production and delivery time may vary depending on the size of the order, the number of custom-made products and the distance covered for transportation. Depending on the order, however, you can expect an average delivery time of 6 to 10 weeks.

This delivery time is due to the fact that our Deep Charred Wood is a high-quality product and therefore takes a certain amount of time to produce: This is because we apply strict quality criteria as early as the wood procurement stage at the sawmill. Based on these criteria, we select all the woods individually, process them carefully by hand and then carbonize them board by board using our sustainable, traditional deep-charring process.

Finally, we carefully pack the carbonized and refined woods so that they are optimally protected for transport. We use special packaging materials and bubble wrap to prevent transport damage and ensure that our products arrive in perfect condition.

Voilà: Delivery and unloading

Your delivery will be sent to you by truck after 6-10 weeks. Don’t worry – we will of course let you know in advance when your order will arrive.

We will be happy to organize one of our partner companies for an uncomplicated, fast and safe unloading of your Deep Charred Wood. In Austria, for example, we work together with Maschinenring. Of course, you can also handle the unloading yourself if you wish.

We hope you enjoy your Deep Charred Wood project!

After your delivery, we will check back with you to make sure that everything went smoothly. We look forward to your honest feedback.

If your desired carbonized or refined wood has arrived in perfect condition, there is still one task left for us: to thank you and wish you lots of pleasure with your new façade, wall cladding or individual custom-made product made of Deep Charred Wood!

Do you have any questions about installation?

Our customers usually commission a carpenter to carry out the subsequent installation. We will provide you with installation instructions and – depending on the type of wood and product – a recommendation for the right Rothoblaas screws during the ordering process. In principle, however, our deep charred wood facades are just as easy to install as conventional wooden facades!

If you have any questions about installation, please do not hesitate to contact us.

Order your desired wood samples here

Deep Charred Wood.
Understand, see, feel and experience.

We will be happy to make your decision easier and send you our wood samples free of charge for a preview!

Order free samples

Still not sure which wood is right for your project?

Send us your key data and we will advise you! With the professional support of our timber experts, you are sure to find the right product for your building project.

Request consultation

FAQ: The most frequently
questions about your order

You can order wood samples and small quantities easily and simply in our online store. For larger quantities, please let us know your requirements by telephone or e-mail.

As our carbonized woods are high-quality products, we will work with you personally to determine your requirements and advise you on our products. As soon as we have agreed the details, we will send you a customized quote.

In this way, we ensure that you ultimately receive a delivery that is precisely tailored to your wishes and needs.


We deliver throughout Europe! We handle most of our projects in the DACH region. However, as the demand for our Deep Charred Wood in modern architecture is increasing worldwide, we now supply customers throughout Europe and occasionally even overseas!

If you would like us to send your deliveries to America or other continents, please contact us by telephone or send us an inquiry by e-mail. We will then be happy to discuss the general conditions with you personally.


How much time passes between the order confirmation and the delivery of our carbonized woods depends primarily on the size of your order.

As all our woods are individually and carefully processed and carbonized by hand, the delivery time for large orders is naturally somewhat longer than for smaller orders. Special custom-made products according to individual measurements are no problem for us, but also take a little longer. Transport routes also have an influence on the delivery time, especially for orders outside Europe.

On average, you can expect a delivery time of 6-10 weeks for medium to large orders. This is somewhat longer than with other manufacturers. However, we can also guarantee that you will not receive industrial mass-produced goods from us, but only high-quality, handmade products.

Of course, we can also process smaller orders more quickly – please contact us and we will advise you on the delivery times for your individual project.


Stainless steel wood screws are particularly suitable for mounting our carbonized wood. We recommend the stainless steel screws from the Rothoblaas brand.

Depending on the type of wood and intended use, the following screws from Rothoblaas are ideal for installing our carbonized wood:

For concealed, invisible screw connections and for fastening tongue and groove boards, we recommend the SHS screw from Rothoblaas.

For visible screw connections, we recommend the KKT Color A4 concealed conical head screw from Rothoblaas. The black, grey or brown screw head matches the colour of the carbonized or finished wood surface, is ideal for carbonized or modified wood and also guarantees excellent clamping power.

You can also order Rothoblaas screws easily and simply via our online store!